The Legacy At Highwoods Preserve Provides Quality Care For Your Loved Ones

The Legacy at Highwoods Preserve has been open since the summer of 2015, offering top-quality assisted living and memory care in New Tampa, less than two miles off Bruce B. Downs Blvd. on Highwoods Preserve Pkwy.

It is now both owned and managed by PinPoint Commercial, based in Houston. PinPoint was the community’s original developer, and recently established its own company to manage The Legacy and its other properties, called LifeWell Senior Living.

The Legacy at Highwoods Preserve offers spacious rooms, an extensive array of facilities and amenities, expansive views over a nature preserve outside and even a putting green at the center of one of the facility’s courtyards.

With 82 private suites and a license to house up to 88 residents, The Legacy offers five floor plans, from 330-sq.-ft. studios to 525-sq.-ft. deluxe suites. There are 60 suites for assisted living, as well 22 suites in the secured memory care wing of the building.

As part of The Legacy’s all-inclusive package, residents are served three meals a day at the Palm Pavilion, with menus and fine linens. They also can grab a snack from the Key Lime Bistro any time of the day or night. There’s even a sports bar, a private dining room that can be reserved for visiting family, a full-service salon, game room, theater, library, grand piano and fitness center.

Residents’ medical needs are monitored 24 hours a day, seven days a week, by Certified Nursing Assistants (CNAs), with oversight from Licensed Practical Nurses (LPNs).

And, it’s not just the building itself that community relations directors Lilly Gonzalez and Taylor Penvose want you to know about The Legacy, however. They really want to share how The Legacy at Highwoods Preserve helps seniors live a, “connected, active, safe, and purposeful life,” which is the philosophy of LifeWell Senior Living.

“We’re not a nursing home or a cold facility,” says Lilly. “We’re truly a community.”

For example, the residents have frequent outings to locations such as the Seminole Hard Rock Casino in Tampa. “They have weekly lunches at Ruby Tuesday or Burger 21, or even Bahama Breeze on the (Courtney Campbell) Causeway,” says Lilly. “Recently, they went to visit Tarpon Springs and the residents couldn’t wait to go put their feet in the sand.”

She says another favorite activity among residents is dominoes with The Legacy’s executive director, Janis Stovall. “Our residents love dominoes with Janis,” says Lilly. She adds that Janis is one of the reasons The Legacy is unlike any other assisted living facility.

“She’s truly a resident advocate who is always looking to connect one-on-one with our residents,” Lilly says.

Making Residents Feel At Home

Lilly and Taylor also explain that the building has been designed to encourage interaction among the residents. “Each suite is private, but the whole building is home,” explains Lilly. “Our common areas are very purpose-driven, because we don’t want residents isolated in their rooms.”

The staff is intentional about extending its community to the residents’ families, too. There’s an air hockey table that kids enjoy, for example, or families can bring a movie to watch together in the theater room.

Marsha Wolf, a Cory Lake Isles resident whose husband Harvey moved into a memory care residence at The Legacy this summer, says the community feels like a family to her. “Everyone here does everything,” says Marsha. “If someone needs help, they all work together. Janis is just the best and goes out of her way to do things to accommodate the residents. I’m thankful I found a place that I feel like he’s safe and I don’t have to worry.”

Hunter’s Green resident Constance Salters moved her great aunt, Ruby Smith, into The Legacy last March. She agrees with Marsha that her aunt has been well cared for at The Legacy.

Constance says Ruby had been at another care facility, where she had a fall, and ended up in the hospital, then rehab. That’s when Constance decided to move her closer to home.

“When she came in, she was using a feeding tube and wheelchair,” explains Constance. “Now she’s up, and thinks she runs the place.”

Constance says The Legacy has given her peace of mind.

“I don’t have to worry about her,” she says. “The staff communicates with me very well, gives me lots of updates, and there are tons of activities so she’s always entertained. They even text me pictures of her dancing, so I feel included in what she’s doing.”

Constance says The Legacy feels like one big family. “She’s home, and I feel totally comfortable that I don’t have to do surprise visits or monitor her. Everyone treats the residents like their own family. I definitely recommend it.”

Using Technology

The Legacy incorporates the latest technological advances to offer its residents the best in health and safety, such as QuietCare technology. “QuietCare allows us to be proactive, instead of reactive,” says Taylor. The technology uses motion and heat sensors, combined with software analytics, to learn the behaviors and patterns of residents. If something is out of character — such as a resident getting up more often at night, or maybe staying in the bathroom an unusually long time — the system alerts the care staff so they can check on them.

Every resident wears a radio-frequency ID wristband that provides access to their private suite. The wristbands also are used in the fitness center, where residents can use state-of-the-art equipment, designed especially for seniors, to alert the machines to the user’s preferences and goals. With no weights or chains to struggle with, this equipment minimizes falls and injuries, and the wristband technology tracks the workout.

“If a doctor is concerned that a patient needs to exercise more, we can actually give the resident a printout of all of their workouts to show the doctor,” Taylor says.

Residents also wear a pendant that can alert caregivers on staff instantly, plus there are pull cords in every bedroom and bathroom. “Our staff is held accountable for how quickly they respond when they receive an alert,” says Lilly.

Anyone entering the building, whether they are family members, third party providers or doctors, is checked out by Accushield, a digital sign-in kiosk that verifies providers’ credentials, time spent in the building, and even criminal and health backgrounds.

Respite Care, Too

For people who are providing care to loved ones at home and may need a break, The Legacy at Highwoods Preserve also offers respite care.

“If you’re taking care of a loved one and need time to go to a wedding or graduation or family vacation, we have one residence available in both assisted living and memory care for this purpose,” Lilly says. There is a minimum stay of seven days, where the person you care for will have access to all of the community’s amenities and activities. “It’s like your loved one gets a vacation, as well,” Lilly adds. “If you think, ‘I want to go away, but I can’t,’ we’ll help you make that happen.”

The Legacy at Highwoods Preserve is located at 18600 Highwoods Preserve Pkwy. For info, call 375-9858, see the ad on pg. 38 or visit LegacyatHighwoodsPreserve.com. Walk-ins are welcome seven days a week, from 9 a.m.–5 p.m., but appointments are preferred for tours.

Thrivent Financial Promises Christian Values While Helping People Prosper

The Thrivent Financial Tampa Bay office team: includes (l.-r.) Tanya L. Boutot, Michael Joeckel, Pam Hansen and Jerry Hansen.

Personal financial management and investing are often primarily thought of as a way to enhance the financial interests of the individual. But, investors who put their money and faith in the hands of the associates of Thrivent Financial can grow their community’s assets as well as their own.

Working out of the Tampa Bay office of Thrivent, located in Forest Hills, less than 30 minutes south of most of New Tampa, financial associates Pam Hansen and Michael Joeckel help investors connect their faith and finances.

Hansen and Joeckel possess a combined 50 years of financial planning experience and are registered with the Financial Industry Regulatory Authority (FINRA). Their areas of expertise include retirement income planning, estate strategies, life insurance and long-term care insurance.

“The reason some folks might be familiar with us is because we have our roots in the Lutheran faith,” says Joeckel.

Thrivent began in 1902, when it was chartered as a fraternal benefit society called Aid Association for Lutherans (AAL). The aim in those pre-Social Security days was to provide mutual security to counter the financial risks individuals faced. AAL combined with a similar organization, the Lutheran Brotherhood (LB), in 2001 to form Thrivent Financial for Lutherans.

In 2013, the company expanded its membership base to include all Christians. Today, there are about 2.5 million member-owners of Thrivent Financial and it is ranked number 318 on the Fortune 500 list for 2016. As of 2015, Thrivent reported having more than $109 billion in assets under management/advisement.

Joeckel, who is a designated Fraternal Insurance Counselor (FIC), which is conferred by the Fraternal Field Managers Association (FFMA), has passed FINRA exams for Uniform Securities Agent, Investment Company/Variable Products Limited Representative, and General Securities Representative. He says Thrivent is not a church and is first and foremost a financial services organization, much like other institutions such as banks, credit unions and brokerage houses.

“We’re not selling Christianity, but we offer services based on Christian principles,” he says.

Thrivent is classified by the Internal Revenue Service (IRS) as a not-for-profit fraternal benefits society, giving it a tax-exempt status. Prospective clients qualify as members by affirming they are Christian, as part of the application process.

According to Joeckel, there is no inquiry or judgment as to an applicant’s specific Christian affiliation or beliefs in meeting the IRS’ fraternal standard. “There is no litmus test,” says Joeckel, who moved to Tampa Palms from Connecticut last year.

In cases of mixed-religion families, non-Christian family members can be sponsored and benefits are payable to them just as with other financial service companies, according to Joeckel. “At the end of the day, we’re a fraternal financial services company,” he says. “We’re trying to be the best Christian company we can be.”

As representatives of a Christian financial services organization, Joeckel says Thrivent associates follow Biblical principles such as living within your means and using debt wisely when working with clients to help them manage their finances, protect their assets, create financial security and plan a financial legacy.

Joeckel considers his relationship with his clients to be a process of leading them to “greener pastures.” He says some clients may begin their relationship with Thrivent just surviving or struggling financially but through financial planning and management they often can achieve financial security and even surplus, allowing them to “live generously” and give back to their communities and provide a legacy to their beneficiaries.

“We are equipped in this office to handle people in all strata of life,” says Joeckel. “We’ll take your $100,000 account, but we’ll also take your $1,000 account. We pride ourselves on being a valuable resource to our clients.”

Thrivent’s door also is open to people who are unsure about the financial road map they may already be using to guide them on their fiscal journey, says Hansen, who has earned the following industry designations through continuing education courses at the American College of Financial Services in Bryn Mawr, Pennsylvania: Chartered Financial Consultant (ChFC), Chartered Life Underwriter (CLU), and Retirement Income Certified Professional (RICP). She also has earned her FIC designation from FFMA and passed FINRA exams for Uniform Securities Agent, Investment Company/Variable Products Limited Representative, and General Securities Representative.

“Second opinions are free,” she says. “If you’re working with someone we can provide a second opinion and do an analysis of where you’re at.”

Establishing a professional relationship with Thrivent begins with a lengthy, introductory conversation with a financial associate who, according to Joeckel, will ask plenty of questions, such as, “If you had to, could you live the next five years on what you have so far?”

Asking questions and examining financial facts — ranging from pay stubs to budget sheets — will reveal how effectively people are progressing toward their goals.

“We help you determine whether your actions will help you reach your intentions.” Joeckel says.

Taking time to understand a client’s situation is important, and Joeckel says he is committed to doing that, as an initial consultation will typically last two hours.

“We’re not product people, we’re process people,” he says, “so we’ll meet again and again.” Joeckel refers to this approach as “relationship-based” financial counseling and planning.

Sometimes the meeting topics will be about things a lot of people don’t like to discuss, but eventually will. Hansen says it is better to do so sooner, rather than later.

“Everybody wants to grow money, but we’ll also talk about what happens when you die,” she says. “We’re not averse to having those tough conversations (with you).”

Philanthropic Options, Too!

Connecting faith and finances through philanthropy is another feature of Thrivent, as its tax-exempt status allows it to direct money normally paid as taxes to the government to be distributed to charitable causes and to fund projects benefiting local communities.

According to the Thrivent website, more than $325 million has been distributed to churches and nonprofits nationwide since 2010, including more than $3 million to St. Jude Children’s Research Hospital in Memphis, TN. Members participating in the Thrivent Choice Dollars program also can recommend directing funds to eligible nonprofit organizations they wish to support, giving them a say in where the company’s local money goes.

Thrivent members also can apply for $250 grants to fund projects they initiate within their local communities. And, Thrivent Builds is a partnership between Thrivent and Habitat for Humanity that undertakes projects to build and repair homes.

Securities Exchange Commission (SEC) rules prohibit testimonials on behalf of financial advisors, but ratings by industry organizations such as A.M. Best, a an insurance industry rating agency, are permitted. Thrivent is rated A++ “Superior” by A.M. Best as of June 2016 and Thrivent’s credit rating as determined by Fitch Ratings Inc., is AA+ (“Very strong”) as of May 2016. Ratings reflect the overall financial integrity and claims-paying ability of Thrivent and do not apply to the investment performance of investment products.

For more info about Thrivent Financial, you can visit Connect.Thrivent.com/tampa-bay-office, or call 443-5088. Thrivent’s Tampa Bay office is located at 1202 W. Linebaugh Ave., Suite C, in West Tampa.

Premier Heart & Vascular Doctors Keep Hearts Pumping & Blood Flowing

The Premier Heart and Vascular team: (Back row, l.-r.) Dr. Konstantinos Marmagkiolis, MD; Dr. Chetan Khamare, MD; Dr. Rajesh Lall, MD; and Dr. Vikas Soma, MD.
(Middle row) Dr. Jaime Caballero, MD; Dr. Sunil Gupta, MD; Dr. Ketul Chauhan, MD; Tracee Eger, PA-C.(Front row) Marilyn Joseph, ARNP; Andrea Harkins, PA-C; Sabrina Tedesco, PA-C; Kristina Long, PA-C; Michele Gordon, PA-C.

Over the course of a lifetime, a healthy human heart proves itself to be a reliable muscular pump, beating thousands of times a day and sending blood throughout the body via a network of veins, vessels and capillaries. When working right, most people don’t even notice this life-supporting cardiovascular system functioning.

But, when something goes wrong, such as clogged arteries, heart disease or other damage, the physicians and staff of Premier Heart & Vascular Center in the Summergate Professional Park off S.R. 56. Dr. Sunil Gupta, MD, FACC (Fellow of the American College of Cardiology), founded the practice with an objective that has remained constant throughout its 15-year existence.

“Our goal is to provide care to patients and do it promptly and do it right,’’ says Dr. Gupta, whose FACC fellowship was conferred by virtue of his cardiology training at the Jersey City Medical Center in Jersey City, NJ. “That’s what drives us.”

According to Dr. Ketul Chauhan, MD, FACC, another one of the physicians at Premier Heart & Vascular, patients benefit from the ability to devote the substantial resources and knowledge available within the practice to provide needed treatment.

“We’re able to take care of them from seeing them and diagnosing them to consulting with them and fixing them with interventional procedures if needed,” Dr. Chauhan says. That’s as comprehensive as it gets.” Dr. Chauhan earned his M.D. (Doctor of Medicine) degree from St. George’s University School of Medicine in Grenada, West Indies, and earned his FACC through Tampa General Hospital.

Premier’s physicians specialize in interventional cardiology and among the non-invasive services provided to patients are diagnostic procedures like tilt-table, treadmill and pharmacological tests; as well as Coumadin, pacemaker/defibrillator, and congestive heart failure (CHF) clinics. They also perform laser vein ablation, which treats varicose veins by sealing them.

Invasive procedures performed on an inpatient basis include angioplasty, which uses small balloons to open narrowed or blocked blood vessels, and implanting stents (small, mesh-like devices made of metal, which are placed inside of a coronary artery to support and keep it open to ensure adequate blood flow).

Pacemaker implantation as well as heart valve repairs and replacements also are performed.

There are seven physicians who are part of the Premier Heart & Vascular team, treating patients at five clinics in the Tampa Bay area, from Carrollwood to Lakeland. An additional clinic in Dade City is closed because it is in the process of being relocated.

Dr. Gupta says Premier has grown by performing work that promotes a good reputation in the local cardiology community, which brings in more patients and qualified professionals to treat them.

“Because of our reputation, we are able to attract good people to work for us —physicians, physician assistants and other staff members,” he says.

All of the doctors are Board-certified cardiologists, with advanced training in diagnosing and treating cardiovascular disease.

A Variety Of Sub-Specialties

Each physician also brings unique knowledge and skills that emphasize particular aspects of the field, such as Dr. Chetan Khamare, MD, FACC, who has a focus on congestive heart failure. Dr. Khamare received his M.D. degree from Ross University School of Medicine in Portsmouth, Dominica, and earned his FACC through his work at West Virginia University Hospital in Morgantown.

When there are structural problems with a patient’s heart, such as a defective valve, Dr. Konstantinos Marmagkiolis, MD, FACC, contributes his expertise of the emerging field of structural heart disease. Dr. Marmagkiolis graduated with his M.D. degree from Aristotle University of Thessaloniki School of Medicine in Thessaloniki, Greece, and achieved his FACC through the Montreal Heart Institute of the University of Montreal in Montreal, Quebec, Canada.

Supporting the body’s natural cardiovascular system with technology such as stents and pacemakers requires a deft hand and the training required to implant devices. Dr. Chauhan performs device implants, as does Dr. Vikas Soma, MD, FACC, whose M.D. degree was awarded by Santiago University of Technology School of Medicine in Santo Domingo, Dominican Republic. Dr. Soma’s FACC was achieved through his fellowship training at St. Vincent Catholic Medical Centers in New York, NY.

One of the ways that cardiac health is evaluated is through stress tests conducted using nuclear isotopes. Besides earning his medical degree from the University of Debrecen Medical & Health Science Institute in Debrecen, Hungary, and his FACC fellowship training at the Medical College of Georgia in Augusta, Dr. Rajesh Lall, MD, FACC, also is Board-certified in nuclear cardiology.

Also supporting Premier Heart & Vascular’s nuclear cardiology program is Dr. Jaime Caballero, MD, FACC, who also has received training in the proper handling of radioactive materials used in the practice’s accredited nuclear stress test lab. Dr. Caballero earned his M.D. degree from the University of Tolima School of Medicine in Ibagué, Colombia, and received his cardiac fellowship training at the University of Nebraska Medical Center in Omaha.

It can be stressful when people find themselves needing the services of a cardiologist and Premier’s Wesley Chapel office manager, Lisa Sylvester, has the prescription for easing patients’ concerns.

“From the time they walk in the door, the greeting is important. Smiles on the faces are big,” she says. “It could be their first time at a cardiologist, so it’s important to let them know that we are here to help them.”

Dr. Gupta also recognizes that patient care begins with caring professionals.

“It’s the people,” he says. “Our defining principle is doing the right thing and that allows us to always put the patient first.”

Outstanding Reviews & More

Louis Capasso expresses his patient satisfaction by awarding Premier a five-star Google review with the comment, “Fantastic. Everything was explained to me so that I understood things,” he wrote.

Premier accepts a long list of insurance plans and is willing to add to it, according to Robbie Balbontin, RN, who as Premier’s clinical manager, coordinates the practice’s administrative operations.

“We take everything,” she says. “If we don’t take it, we’ll apply for it.” Premier also accepts Medicare and even Medicaid, which Balbontin says is not typical. “We’re one of the few cardiology practices that accepts Medicaid.”

Since starting the practice 15 years ago, Dr. Gupta has seen it grow to its current level of five locations employing 45 healthcare professionals.

“We are surprised at how fast we are able to grow,” he says. “More patients are coming to us and more doctors are joining us.”

Much of that growth is taking place at the Wesley Chapel office, which opened seven years ago. In order to accommodate the increase in patients, Premier is moving to a new 8,000-sq.-ft. building to be located across Bruce B. Downs Blvd. from Florida Hospital Wesley Chapel this summer.

Premier Heart & Vascular Center’s Wesley Chapel  is currently located in the Summergate Professional Park at 27424 Cashford Cir. You can learn more about Premier by visiting online at PremierHeartandVascular.com or by calling 788-1400.

Primrose Schools Provide Early Education & Character Development

(Left) Shi and Sandy Deng with their son; (Right) Penny and Matt McCallister with their three children. The Dengs own and operate the Primrose Schools of Tampa Palms and Carrollwood and the McCallisters own and operate the Primrose School of Cross Creek. (Photo: Primrose Schools)

Two Wesley Chapel families’ shared belief in the value of early childhood education has led them to dedicate their professional lives to operating their own schools in New Tampa and Carrollwood.

Penny and Matt McCallister operate the Primrose School on Cross Creek Blvd., about two miles east of Bruce B. Downs (BBD) Blvd., while Sandy and Shi Deng operate both the Primrose School of Tampa Palms, located across from Liberty Middle School, as well as the Primrose School about 20 minutes from New Tampa on Bearss Ave. in Carrollwood.

Their schools are franchises of the Marietta, GA-based Primrose Schools chain of educational child care centers. There are age-specific options ranging from full-time care and instruction for infants (from six weeks old) and toddlers, to after-school programs for elementary students ages 5 to 12, as well as pre-kindergarten (Pre-K) and kindergarten classes.

Primrose uses a uniform, research- based proprietary curriculum across all of its schools that the company has trademarked as Balanced Learning®. According to Primrose’s marketing materials, this curriculum, “balances purposeful play with nurturing guidance to encourage curiosity, creativity, confidence and compassion.”

Penny McCallister, who is an Advanced Registered Nurse Practitioner (ARNP), with a Master of Science in Nursing (M.S.N.) degree in (specializing in pediatrics) from the University of Florida in Gainesville, says the goal is to prepare Primrose students to deal with life outside of the classroom as well as within it.

“We don’t focus only on academics here,’’ McCallister says. “We focus on character development.”

That includes teaching children basic manners, such as saying “please” and “thank you,” as well as involving them in the schools’ community projects, such as food drives for Metropolitan Ministries and the food pantry at Bay Chapel Church in New Tampa.

To Sandy Deng, there’s an important lesson about generosity to be learned through the projects.

“We want to teach the children about giving back without expecting anything in return,” she says.

Primrose School of Cross Creek teacher Nadine Box works with a preschool student.

In addition to providing an orientation for their students’ moral compasses, Primrose Schools equip them with life skills, such as resolving conflicts in a positive way, says Dominique Rock, who is the school director for the Carrollwood campus, but who also speaks as the mother of three Primrose students.

“I see a huge difference when I see my children with other children,” she says. “I want them to be academically competent, but I also want them to be good people.”

To which Matt McCallister adds, “Who children become is just as important as what they learn.”

Preparing students for academic success is based on age-appropriate instruction that combines applying educational research with a teacher’s ability to harness a child’s natural curiosity. It’s an approach that Matt expresses confidence in for its ability to educate pre-school minds.

“I think we have the best academic program there is,” says Matt, who has a Master in Business Administration (MBA) degree from the University of Central Florida (UCF) in Orlando.

Primrose teachers and staff are trained and certified in accordance with the positions they hold, such as that all of the preschool teachers have a Child Development Associate (CDA) certification (which can be awarded as an associate’s degree or as a stand-alone certificate) and maintaining qualifications required by the Florida Department of Children & Families (DCF).

All staff members are certified to administer cardiopulmonary resuscitation (CPR) and Primrose provides additional professional instruction that it develops to promote quality and maintain consistency throughout its campuses.

Academic instruction is woven into all aspects of the school routine, including playful breaks from classroom learning.

“We don’t just let them go out on the playground,” says Penny. “They do a teacher-guided activity as well as have free time.”

Hannah Moody is the early preschool lead teacher at the Cross Creek campus. She says she ensures the joy of learning is ever-present. “You have to make sure the kids have fun,” says Moody. “If we’re teaching colors and numbers and the kids aren’t interested, you have to take that extra step to make it awesome.”

She says that adding awesomeness to a lesson might mean interjecting mermaids and dinosaurs into a math lesson, or employing the ultimate teaching tool: “Boxes are the greatest thing ever,” says Moody, who’s known to transform cardboard into just about anything, from castles to horses.

Providing peace of mind to parents whose children attend Primrose schools is another way the Dengs and McCallisters fulfill their obligations as caretakers and educators of other people’s children. The campuses are secure, with building access limited and staff members keeping a watchful eye on the premises, promptly asking visitors about their purpose for being there.

“Safety is first,” says Shi Deng, who also has an MBA from UCF.

Parents are informed about their kids’ activities with daily progress reports, including photographs and video clips depicting what happened that day.

According to Sandy Deng, operating Primrose schools creates substantial bonds between the students and the staff.

“It’s like a family and we love watching them grow,” says Sandy, who has an M.S. degree in Industrial Engineering from UCF. She adds that one of the most rewarding aspects of running Primrose  Schools awaits her at the beginning of each day. “Every morning I get to see the children’s big, beautiful smiles,” Sandy says.

One principle that Shi Deng says is crucial to the successful operation of his schools is to fulfill his responsibilities to the employees who care for the children.

“It has to be a virtuous cycle,” says Shi. “If I treat my employees well, the employees will take care of the children.”

Shi, who is a licensed real estate Broker with Ambassador Realty Group, adds that one way he is able to create stability for his staff is to help them purchase a home by acting as their buyer’s agent and contributing his commission to the closing costs.

Buying In All The Way

As Primrose School franchisees, the Dengs and McCallisters both own their own businesses, but their commitment to the kind of education they offer also is personal, with both families’ children enrolled in Primrose schools.

Soon after the Dengs enrolled their son as an infant at a Primrose school in Orlando when they were living there, they became enthusiastic about what the franchise had to  offer.

“When our son started school there, we thought, ‘Wow, how amazing would it be if we could get into this business and help shape the younger generation and help them build a strong foundation for the future?,’’’ says Sandy.

The Dengs’ son now participates in the Explorer after-school program, while the McCallisters’ youngest child attends their preschool program and their two older, elementary school-age children attended the summer camp and occasionally attend the after-school Explorers program, as well.

The enthusiasm that the McCallisters and Dengs have for Primrose Schools is shared by parents like Dana Terrigino of Easton Park in New Tampa, who has one child in the infant program and two children participating in the after-school program at Primrose School of Cross Creek.

“Everybody who’s there has such a caring and open and friendly personality,” says Terrigino. “You can see the different aspects of their curriculum and I was just so impressed with the way that they handle the education of the children. You really feel like it’s a school.”

For more info about Primrose School of Cross Creek (10301 Cross Creek Blvd.), visit PrimroseCrossCreek.com or call 994-6800. For the Primrose School of Tampa Palms (5307 Primrose Lake Cir.), visit PrimroseTampaPalms.com or call 975-4000. To reach the Primrose School of Carrollwood (1770 W. Bearss Ave.), call 398-8607 or visit PrimroseCarrollwood.com. Also, see the ad on pg. 27.

Children From Newborns To Age 21 Get Quality Care At Tendercare Pediatrics

Your child will always see either Dr. Durga Chintakayala (left) or his wife, Dr. Lalitha Raguthu, at Tendercare Pediatrics in the Summergate Professional Park.

Dr. Lalitha Raguthu is the new owner of Tendercare Pediatrics in the Summergate Professional Park, located behind Sam’s Club off S.R. 56.

Dr. Raguthu bought the practice with her husband, Dr. Durga Chintakayala, or “Dr. Chinta” for short. The pair already own Blossom Pediatric Care on E. Martin Luther King Blvd. in Tampa, where Dr. Chinta has been in solo practice for the last three years, with Dr. Raguthu occasionally covering for him. Now, she is the primary doctor at Tendercare, and he covers for her as needed.

“One of us is always here,” Dr. Chinta says. “When Dr. Raguthu is away at conferences, I see the patients.”

Dr. Chinta and Dr. Raguthu have been married for 22 years and have two children. Their son, Sahas, is 15, and their daughter Sveta, is 12. The New Tampa residents are happy to have a practice closer to home. Tendercare Pediatrics previously was owned by Dr. Radhika Ranganathan.

“The opportunity arose for us to buy this practice, and it was a quick transition,” says Dr. Chinta.

The couple bought their home in Cory Lake Isles in 2013, when Dr. Chinta accepted a position in the spinal cord unit at the James A. Haley Veterans Hospital in Tampa. At the same time, they opened Blossom Pediatric Care, and Dr. Raguthu began working at Night Owl Pediatrics on Cross Creek Blvd.

Prior to that, the couple lived in New York City, where Dr. Raguthu spent three years working in the emergency room at the Lutheran Medical Center in Brooklyn and one year in Urgent Care at Montefiore Medical Center in the Bronx.

She had previously earned her MBBS degree (Bachelor of Medicine, Bachelor of Surgery; equivalent to the M.D. degree in the U.S.) from the Mahadevappa Rampure Medical College in Gulbarga, India. She did her residency at Brookdale University Hospital & Medical Center in Brooklyn and served a one-year fellowship in Neurology at New York University in Manhattan, NY.

During their time in New York, Dr. Chinta worked at the VA New York Harbor Health Care System and also worked as an emergency physician and urgent care doctor at Montefiore Medical Center.

Dr. Chinta earned his MBBS degree from Guntur Medical College in Guntur, India. He then did a one-year post-doctoral fellowship in nuclear medicine at the Johns Hopkins University School of Medicine in Baltimore, MD. He completed his residency in family medicine at St. Vincent’s Catholic Medical Center in New York, NY.

Check Out The Changes

Dr. Raguthu is proud to show off the new play area she created in the waiting room, so little ones don’t get antsy if they have to wait a few minutes to see the doctor. Even more than that, she says she gets a great response from patients when they visit her new room for nursing mothers.

“A lot of mothers are breastfeeding, and that’s very important,” says Dr. Raguthu. “We want to give them privacy and encourage breastfeeding, so we created a nursing room just for them.”

She says parents can feel comfortable bringing their kids to her, especially when they are sick or injured.

“I have a lot of experience in urgent and acute care,” says Dr. Raguthu, explaining that she is well trained in handling emergency issues if they arise, such as acute asthma or lacerations.

“We are accepting new patients, and we especially want to welcome back any patients who were with the practice before we came here,” says Dr. Raguthu, explaining that insurance companies have told former Tendercare patients that they needed to find a new doctor because Dr. Ranganathan no longer took their insurance.

Dr. Raguthu wants those patients to know that while Dr. Ranganathan is no longer at the practice, Tendercare Pediatrics can accept their insurance. They can continue coming to the practice where they are already established, and she is there waiting to see them.

Dr. Raguthu says that the new office offers an improved experience for anyone who has been to Tendercare Pediatrics in the past.

Sowmya Ayyala, a mom who lives in Arbor Greene and has taken her two daughters, ages 4 and 1, to Tendercare Pediatrics since they were born, says that the claim is true.

“It was a very smooth transition,” says Sowmya. “Dr. Raguthu spends good, quality time for each visit, and the wait is usually only 10-15 minutes from the front desk until the time I see the doctor. On all my visits, she spends a lot of time explaining everything, and medically, what she recommends works for my daughters.”

Sowmya also admits that she was, “concerned about having a new pediatrician because I was used to the other one, but I had met Dr. Raguthu at an urgent care and I liked her then. I thought I would try a couple of visits, and I’ve had a fantastic experience.”

Dr. Raguthu believes that her own personal journey has helped her to be a more empathetic practitioner.

“I love kids,” she says. “My husband and I were in medical school when we lost our infant baby, who was three months old. That’s where my interest in pediatrics really started.”

She adds that she also has experienced recovering from a stroke that she suffered right after medical school. “I look at life differently because of my experiences,” she says. “I appreciate things that are often taken for granted, like walking, talking, even picking up the phone with my right hand,” all things she could not do at one point.

“I can feel the pain of every mother who calls with a concern,” she says. “I never brush them off.”

Always Available For Patients

As a primarily solo practitioner, Dr. Raguthu makes herself available in a way you might not find in a larger practice.

“I am accessible via phone 24/7,” she says. “After hours, the business phones roll over directly to my cell phone.”

She says she generally adds her patients to her contacts so she can text them to follow up. “I want them to have a personal touch,” she says. “My patients appreciate the fact that I can help them on weekends by providing triage care and calling in prescriptions. I do as much as I can to help them after hours.”

Tendercare Pediatrics is accepting new patients from birth to age 21, and accepts self-pay patients, as well as those with Medicaid or private insurance.

“We welcome walk-ins, so feel free to just come by,” she says. “When patients call, we are happy to give them a same-day appointment if we can, and most of the time we’re able to.”

Tendercare Pediatrics is located at 27432 Cashford Cir., Suite 102. The office is open Monday-Friday, 8:30 a.m.-5 p.m. For more information about the practice, call 973-9900.