Reggie Wakefield and Erica Poniatowski, the owners of Final Touch Quality Cleaners, have become mine and Jannah’s friends over the course of the last two years, since they took over cleaning our previous apartment and especially, since they have been cleaning our larger, new apartment at the Silversaw Apartments.
Jannah first met both Erica and Reggie at her Business Networking International (BNI) meetings. Erica joined the group and we all hit it off instantly.
Both Erica and Reggie have cleaned our place, but Erica is more focused on her career as a Realtor® with Great Western Realty in Tampa, while Reggie…well, I’ll let him tell you.
“I was cleaning houses and apartments in New York City when I was seven or eight years old, when my mom used to take me and one of my sisters (Brittany) with her. We were both young, so we thought she was just doing favors for our neighbors, but we later found out she had made a business out of it!”
He adds, “We were both kind of chunky kids, so we loved cleaning food trucks because they would pay us with free food!,” he laughs.
And, although Reggie got into the home alarm business when he and Erica graduated from the same high school in southern New Jersey, he says, “I’ve just always loved to clean! I get a feeling of satisfaction when I leave someone’s home or business sparkling.”
So, when both he and Erica made the decision to move from New Jersey to Florida, after both of them left different alarm companies, it was Reggie who pushed for them to start their own cleaning service in the Sunshine State, especially since Brittany, the sister he used to clean with when they were kids, already owned a successful “sister” cleaning company in Norfolk, VA.
The couple ultimately settled in nearby Lutz and Erica became the public face of the new Final Touch Quality Cleaners — despite Reggie’s winning smile and hard-to-resist personality — so he could focus on the cleaning side while she ran the business and handled the billing and marketing.
“Even though she’s great at it, I know that cleaning isn’t Erica’s thing,” Reggie says. “When Erica said she wanted to get her real estate license, I was happy for her to go for it.”
In the meantime, Final Touch has continued to grow, with all-5-star reviews on 16 reviews on Google. Customer Jackie P., in a 5-star Google review, says, “I’ve used Final Touch Quality Cleaners for everything I have! My home and my business! They do phenomenal work and their detailed approach is very reassuring. They also make our appliances look like new each time they leave and we always have a great smelling house afterwards. 10/10. Will always recommend and use.”
One thing I’ve noticed when Reggie cleans our apartment is how methodical he is. We haven’t had an actual office for him to clean, but I can imagine how he would be able to expand what he does for us for a much larger space.
Speaking of larger spaces, after Erica and Reggie met Rock & Brews general manager Kareem Nelson at a BNI function at the restaurant a year ago, they immediately were hired to clean it.
“Kareem told me they had an in-house cleaning crew they weren’t happy with,” Reggie says. “I told him ‘I got you’ and we’ve been cleaning it ever since. I’m sad they’re closing it, not just because we’re losing a commercial client, but because Kareem has been so great to work with.”
So, as of now, Reggie says he and Erica are focused on finding another big commercial account to replace Rock & Brews.
“We have a crew and we all work the commercial accounts together to get it done — not just fast, but right!,” he says. “We’ll always make sure your office, restaurant or other place of business always looks as good as your home when we finish cleaning.” Reggie and Erica also are happy to clean your Airbnb, and provide move-in, move-out and post-construction cleans, too.
Final Touch also is looking to hire additional cleaners after an amazing occurrence with part of their crew. “We had a couple working for us but they recently won a million dollars on a scratch-off ticket!,” Reggie says. “At first, they said they would keep on working…after all, a million dollars isn’t worth as much today as it once was… but they ended up leaving anyway.”
Erica and Reggie have a daughter named Ryleigh and a son named Ryder and you can see how much they love their little family.
“We’ve got to make it work for them,” Reggie says, “and I have no doubt we will.”
New clients who mention this story will receive 10% off their first clean with Final Touch Quality Cleaners. For more information and a free estimate, call (813) 530-5591 or email FinalTouchQC@gmail.com.