Gadgets Emergency Room Merges With Computer Emergency Room

The Computer Emergency Room team: (l.-r.) Co-owner Jamie Hess, KRATE store manager Josh Hess, co-owner Joe Hess, Bruce B. Downs store manager Alexandra Horne and Mirada store manager Joe Hess III. (Photos: Charmaine George)

The popular Gadgets Emergency Room has expanded to three locations and will soon add a fourth
and has a new name, too. 

Brothers and co-owners Jamie Hess and Joe Hess, Jr., have owned a thriving business in upstate New York, called Computer Emergency Room, since 1991. When Jamie — who also owns Treble Makers Dueling Piano Bar & Restaurant — moved to Florida in 2018, the pair bought a local tech repair store in the Shoppes at New Tampa located just south and east of the corner of S.R. 56 and Bruce B. Downs (BBD) Blvd.

Now, they are merging the company’s Tampa-area locations with their New York-based business, bringing it all under one umbrella — as Computer Emergency Room.

“Along with changing our name to Computer Emergency Room, we’re expanding our business-to-business support division, doing network support, computer repair, cloud backup, remote monitoring – essentially all technical support,” Jamie says.

Jamie adds that whether a business is running high-end servers or just needs technical support for an individual workstation, Computer Emergency Room will come out on-site and provide the fix you need.

And, while the name is changing to reflect the emphasis on business services and to merge the brothers’ businesses, Jamie says the retail locations will continue offering the services local customers have come to depend upon.

For anyone who has a laptop that’s unusually slow, a tablet that stops working, or a phone screen that shatters, Computer Emergency Room can offer a quick fix — usually within hours — at a reasonable price.

Over the past year, new locations have opened at the KRATE at The Grove container park in Wesley Chapel and in the growing Mirada development in San Antonio. A fourth location — at the corner of Livingston Rd. and County Line Rd. in Lutz, where a new Publix just opened — is expected to open by the end of this year.

“Nothing will change at our retail locations,” Jamie explains. “All four locations will continue to offer all services.”

Additional technicians are being hired to support the expansion of the number of locations and the business services, and the company has branded vans on the road for technicians who support area businesses.

He says businesses can pay hourly, or sign up for a service contract that offers unlimited support. He says some contracts include weekly preventive maintenance, but most are on call, where businesses dial up Computer Emergency Room whenever they have a problem.

“This is something we’re currently doing,” Jamie says, “and we even go to homes to fix personal computers and connect networks.”

It’s A Family Affair

The family-owned business includes two stores managed by Joe’s sons. Joe Hess III manages the Mirada location, while Josh Hess (photo on next page)manages the KRATE store. Meanwhile, the BBD location is managed by Alex Horne, who has worked there for more than 10 years. While a manager has not yet been hired for the new location on Livingston, the Hesses expect to promote from within the company.

Jamie says they expect to expand to more locations, too, and are looking at opening stores in Tampa, Trinity, and even as far south as Bradenton.

And, while the business branches out, the Hess family remains firmly connected to the New Tampa and Wesley Chapel areas, with Jamie serving on the Board of Directors for the North Tampa Bay Chamber of Commerce, and they’re excited to have a Computer ER location in the trendy KRATE container park.

“We’re getting a lot of traffic at our KRATE location,” says Jamie. “KRATE is doing a nice job with events to get people there.”

In fact, that’s how Rich Bussey was first introduced to Computer Emergency Room.

He and his wife, Jenny, own Boba Macs Tea & Eat, a shop in the KRATEs located directly across from Computer Emergency Room.

“We were in the process of opening and our internet service provider didn’t install the line running into the building correctly,” Rich says. “I spent three weeks trying to get them to fix it, arguing back and forth, and going through a lot of finger pointing.”

Rich said it was a devastating blow. He and Jenny are first-time business owners, and also work full-time at other jobs, so a three-week delay was “crushing.”

Especially after Covid had pushed their dream business opening back, the Busseys were anxious to get up and running, but there was no way to open their store without a point of sale (POS) system, and that couldn’t be installed without internet.

One day in late August, Rich says the techs “across the way” at (then-Gadgets) Emergency Room offered to take a look at the wires Boba Macs’ service provider still hadn’t come out to assess.

“They immediately found the problem, fixed it, and my internet was up and running within minutes,” Rich says. “I was able to have someone come out that same day to set up my POS system that had been sitting there gathering dust for three weeks. I was mind blowing-ly impressed at how proactive they were at finding a solution and providing phenomenal service.”

Rich says that being in the service industry, he often finds himself having casual conversations with people, and occasionally that talk works its way around to someone’s frustrations with their phone, tablet or laptop.

“I always suggest they pop in across the way and let them take a look,” he says. “Those same people usually come back and thank me, saying they previously spent hours on the phone with their tech support and got nowhere, but spent five minutes over there and they fixed it.”

Computer Emergency Room (formerly Gadgets Emergency Room) has four locations. Its original shop, at 1750 Bruce B. Downs Blvd., and newest location at 30925 Mirada Blvd. in San Antonio, are both open Mon.-Fri.,10:30 a.m.-6:30 p.m., and 10 a.m.-3 p.m. on Saturdays. The Computer ER location at KRATE (5854 Goldview Pkwy.), is open Tues.-Fri., 8:30 a.m.-8 p.m., noon-6 p.m. on Saturday and noon-5 p.m. on Sunday. The new store will be opening at the corner of E. County Line Rd. and Livingston Ave. later this year. 

For more information about any of the stores, call (813) 939-HELP (4357) or visit ComputerEmergencyRoom.com.

Champa Chicken — Authentic Recipes, All Made With Love!

When Ihab Elyafe first moved from his native Syria to Dallas, TX, seven or so years ago, he worked for several years for Enterprise Rent-A-Car before moving to Tampa to be closer to family. He got some experience working for a number of restaurants locally but always felt he was missing something — a restaurant that served food with the unique flavors of his homeland.

Ihab and his partner Samer El Dahala began scouting locations more than a year ago and ultimately found a 2,800-sq.-ft. space on E. Fowler Ave. across from University Mall. They opened Champa Chicken earlier this year and for Ihab, it’s obvious that the restaurant is a true labor of love.

“I wanted to open a restaurant that focused mainly on the different kinds of chicken I grew up on in Syria,” he says. “And I wanted it to be a casual restaurant with great prices for food that you might expect to find in a fine-dining establishment.”

If you already enjoy Middle Eastern or Mediterranean-style food, you’ll feel right at home at Champa Chicken. Even if you’re not already a fan, if you’re in the mood for chicken with different flavors than what you might normally be used to, Ihab, his wife Sherry and their daughter Sara serve always fresh, delicious chicken several different ways.

The fried chicken shown at the top of this page has a delicate, nicely spiced coating and is pressure cooked until it is super-crisp on the outside and juicy and tender inside. Individual pieces of the fried chicken are available, as well as two-, four- and eight-piece meals served with a side of crispy fries or creamy cole slaw and a fountain drink.

Champa Chicken also offers fall-off-the-bone-tender baked chicken with a savory red pepper sauce, and a variety of rotisserie-grilled chicken options, including rosemary, lemon garlic and spicy grilled. All of these are sold as half or full chickens with a huge side of uniquely spiced rice or cole slaw. Ihab recommends the authentic Mediterranean garlic sauce for dipping with any of the chicken options. 

Is that not enough options for you? There also are three-, four-, five- and ten-piece crispy chicken tender options (served with fries or slaw with a fountain drink), as well as six- and 12-piece fried hot or mild Buffalo-style, fried garlic parmesan and grilled lemon garlic or spicy wings available. Photographer Charmaine George enjoyed the mild Buffalo wings and I definitely savored the flavor of the garlic parmesan wings.

Ihab says that a couple of sandwich options are coming soon, including a chicken tawook (kebabs marinated in yogurt, citrus, garlic and spices) and yes, even a Philly-style cheesesteak sandwich, both served on hoagie-style bread.

“I know that not everyone loves chicken as much as I do,” Ihab says. “We may even add more non-chicken options in the future, too.”

For Starters… 

Although the varieties of chicken are definitely the stars of the show at Champa Chicken, there also are some other options on the menu. 

Starters include truly homemade, super-creamy hummus, freshly-made Mediterranean-style and Caesar salads (the Caesar is available with grilled chicken, too) and some of the best fried mozzarella sticks I’ve had in years, served with a differently spiced, thick tomato dipping sauce.

“The fries and the mozzarella sticks are the only items that start out frozen,” Ihab says, pointing to the small freezer at the front of the kitchen. “Everything else here starts out fresh and we marinate all of the chicken ourselves.”

Ihab also is rightfully proud of how clean his restaurant is — and he’s willing to take anyone who asks on a tour of the kitchen to prove it. He says it is all part of how much he loves his food — and his customers. 

“I don’t know why anyone would want to eat at a dirty restaurant,” he says. “I want you to know that when you eat at Champa Chicken, our restaurant will be clean and your food will always be fresh.”

He adds, “When your number one ingredient is love, it shows in everything you do. “I love our food and how it is made. I think if you come in and see how we take care of our restaurant, our food and our customers, you will definitely want to come back.”

I almost forgot to mention, because I haven’t yet sampled either one of them, that Champa Chicken also serves a rustic triple berry tart and chocolate lava cake for dessert. In addition to a soda fountain with Pepsi products, there’s also a machine serving a variety of iced tea flavors, including a super-tasty Yumberry Pomegranate.

Champa Chicken is located at 2311 E. Fowler Ave. and is open every day (except it is closed on Wednesday) from 11 a.m.-9 p.m. For more information, call (813) 443-4200 or visit ChampaChicken.com.   

Law Office Of Elizabeth Devolder —  Compassionate Help For Families 

Attorney Elizabeth Devolder (center) and her team at the Law Firm of Elizabeth Devolder, 
located just off the Bruce B. Downs Blvd. exit off I-75. (Photo provided by Elizabeth Devolder)

Attorney Elizabeth Devolder says that, these days, she’s seeing a lot of families who have suffered through the pandemic — and even the stress of having to prepare for Hurricane Ian — and are thinking about what would happen if they or someone they love were to pass away or become incapacitated.

The Law Office of Elizabeth Devolder, which Devolder launched in January 2021, is ready to help. The boutique firm is located in the Tampa Palms Professional Center, just off the Bruce B. Downs (BBD) Blvd. exit of I-75 in Tampa Palms.

Devolder earned her Juris Doctor (J.D.) law degree at the Tampa campus of the Thomas M. Cooley Law School in Riverview in 2016, after a successful career in advertising and sales management. She had previously earned a Bachelor of Arts (B.A.) degree in Corporate Communications from the College of Charleston, SC, in 1997. For five years, Elizabeth worked jointly with her ex-husband Bryan Devolder at their Devolder Law Firm.

Associate attorney Rachael Alexander was previously a case manager, working closely with Elizabeth while going to law school and helping her found the new firm. 

In her new firm, Devolder — with support from Rachael and a growing staff, including a legal assistant and case manager — continues to handle estate planning and probate matters, and Devolder’s clients say she is both smart and compassionate.

When Christine Smith’s husband died four years ago, she says she hired Devolder to help her. 

“It was really overwhelming,” Smith explains, “but she asked me things gently and slowly and spent so much time with me at one of the worst times of my life.”

Smith says Devolder’s compassion is only half of the reason she is so pleased with her experience with the firm.

“She’s also probably the smartest person I’ve ever met in real life,” says Christine Smith. “She’s really sharp.”

Elizabeth Devolder

After working out her own estate plan, Smith brought her young adult son in, too, to set up documents that would allow her to make medical decisions for him if he were to ever become temporarily or permanently incapacitated. Devolder recommends a number of documents — such as a Power of Attorney and others that may apply to your unique situation — for everyone, so that someone you choose has the authority to care for you if something unexpected happens.

 Christine then introduced her 91-year-old father to Elizabeth, who handled his documents, as well. “We’re multigenerational clients,” she says.

Devolder says she helps many families like Christine’s, who are experiencing the crunch of what she calls the “sandwich generation,” where children are becoming adults but still need a lot of support from their parents, while their older parents also are becoming increasingly needy.

“You have a lot of people depending on you,” Devolder says.

Another multigenerational client is JoAnne Tucker, a Hunter’s Green resident who first hired Devolder to help her handle her brother’s estate when he began showing signs of dementia and ultimately passed away.

“The entire process can be so confusing,” Tucker says. “But, sitting down with Elizabeth was very comfortable. She and Rachael always answered all of my questions — no matter how many times I asked — and helped me to be confident that I had all of the information I needed and knew exactly what to do next.”

Later, Tucker went back to Devolder to prepare her own documents. Then, her mother and sister worked with Elizabeth, as well.

Devolder says you shouldn’t do what you heard your neighbor did, or take a friend’s generic advice.

“My job is to take what I know about the law and apply it to a specific set of facts,” Devolder explains, “because the documents you might need depends upon the makeup of your family — such as how many kids you have, if your family is blended, if there is conflict in the family, and the makeup of your assets.”

Devolder says that the entire Baby Boomer generation will be age 65 by 2030, and that 75 percent of people over age 65 will need some type of long-term care. She says she can help you plan for that care to help your family avoid spending too much of its resources on that care.

While many people don’t want to think about the possible need for long-term care — which is required when someone needs help bathing, feeding, dressing or going to the bathroom — Devolder says that now is the time to start planning for it.

“When it was time for your kids to go to college, you didn’t first start looking at colleges the week before they were supposed to start classes,” she says. “The time to plan for that is well in advance. It’s the same with long-term care.”

Attorney Elizabeth Devolder is pictured here with her grandfather Harry Constantine Demosthenes and great aunt Electra Demosthenes Kageorge (both now deceased). Elizabeth’s new business venture, The Legacy Studio, will be a video studio located inside her law firm that will help families capture and preserve the stories of their older generations.

The Legacy Studio

Devolder’s desire to help families goes beyond just preserving their financial assets and planning for the future. She says she has a passion to help people protect their entire respective legacies, including their memories. 

To that end, she is opening up a second business located inside the law office that will allow families to preserve their older generation’s most precious recollections.

She says the idea came to her when a client told her he thought he knew the stories his grandmother told, but after she passed away, they were lost. Then, the client’s mother also passed away, and he realized her stories were lost, as well. He told Elizabeth he wanted to write his own stories down for future generations, so that those precious memories would be preserved.

The idea of preserving people’s memories resonated with Devolder, but she realized that technology allows us to do much better than just writing things down.

“How you tell the story is part of the story,” she says, adding that video is the ideal medium for preserving these legacies. So, she created The Legacy Studio to provide that opportunity for not only her legal clients, but for anyone who wants to preserve their precious memories.

She says her clients have welcomed the idea and that the studio website will be up and running soon at www.LeaveYourLegacyStudio.com, although Devolder says she doesn’t yet have a scheduled grand opening date.

She is hoping The Legacy Studio will bring families together, and allow grandparents and parents to leave their stories as a legacy for their children.

The Law Office of Elizabeth Devolder is located at 5383 Primrose Lake Cir., Suite C, in the Tampa Palms Professional Center. It is open Monday-Friday, 8:30 a.m.–6 p.m. For more info or to make an appointment, call (813) 319-4550, or visit ElizabethDevolder.com.

Nibbles & Bites: Chicken Galore

Hungry for some chicken? Before too long your choices could be (l.-r.) Slim Chickens, Chick’n Fun, King of the Coop, Popeyes and Chick-Fil-A. (Graphic by John C. Cotey)

Chicken lovers rejoice — yet another entry into the “fast-casual” chicken tender and sandwich business is ready to start building.

Slim Chickens, a fast-casual chain that specializes in chicken tenders, wings, sandwiches, salads, wraps and chicken & waffles, has now filed its plans to build a 3,065-sq.-ft. restaurant on the southeast corner of Wesley Chapel Blvd. and Old Pasco Rd.

Not only that, but Slim Chickens also has plans to build another location in the Mirada Market on S.R. 52.

Until now, it’s been slim pickins’ for Slim Chickens in the Tampa Bay area. While the restaurant has more than 100 locations in more than 30 states, these will be just the second and third locations in the Tampa Bay area, joining the lone existing Slim Chickens near Macdill Air Force Base.

The new location will create a chicken-eat-chicken world of competition along Wesley Chapel Blvd. (see map on the next page), as a Chick’n Fun restaurant is just a short walk east from Slim Chickens, which is just another short walk from King of the Coop, which is another short jaunt from Popeye’s and then Chick-Fil-A, and of course, off S.R. 56 are Zaxby’s and PDQ (not shown on map). — JCC

The Clarksville, TN Black Rifle Coffee Company store.

Black Rifle Coffee Coming To S.R. 56?

With coffee chain powerhouse Starbucks adding two more locations in Wesley Chapel — one at the new Promenade Business Center on Curley Rd. and the other in front of The Grove off Wesley Chapel Blvd., a lesser-known chain is making plans for a local location.

Black Rifle Coffee Company, founded in 2014 by former U.S. Army Green Beret Evan Hafer, was built upon the mission to serve coffee and culture to people who love America. Popular with conservatives and those in favor of right-wing politics, Black Rifle submitted pre-application plans to the county for a planned 2,659-sq.-ft. retail store and drive-through immediately east of the Rock & Brews on S.R. 56, a half-mile or less from Starbucks.

Despite Black Rifle’s attempts to distance itself from extremists, based upon recent election results and the bright red politics of Pasco County, a Black Rifle cafĂ© seems like an ideal fit. — JCC

Hickory Farms Opens At Wiregrass Mall! 

Although this issue hits mailboxes after Thanksgiving, it certainly is reaching you long before Christmas, Hanukkah and Kwanzaa, and our local malls, as they do every year, are adding several new stores — many of which are temporary for the holiday season.

Among the newbies at The Shops at Wiregrass is Hickory Farms, which (according to its website) has “been bringing delight to every occasion since 1951.” Although there also are pre-made baskets available, at right is a picture of Hickory Farms’ four-item special — 1 meat, 1 cheese, 1 sauce & 1 box of crackers for just $24.99. Yum! 

For all of the new and coming soon stores and restaurants (including Crazy Sushi!), visit TheShopsatWiregrass.com. — GN  

Carrabba’s Hosts A Delicious Grand Opening & Ribbon-Cutting Event!

Carrabba’s Italian Grill, which has been open for a couple of months on S.R. 56, next to Bonefish Grill, held its official Grand Opening and North Tampa Bay Chamber of Commerce (NTBC) ribbon-cutting ceremony on Nov 17.

And what a tasty, fun event it was! In addition to a sizable number of NTBC members and Board members, Pasco County commissioners Jack Mariano and Kathryn Starkey, as well as Carrabba’s VP of operations Pat Hafner (a Wesley Chapel resident, by the way) and, of course, Wesley Chapel location “proprietario” and GM Mark Kolter (with scissors in top photo) and his joint venture partner Eric Yeagle were all on hand to cut the ribbon and enjoy some delicious food and beverages following the ceremony.

Once inside, free wine and samples of everything from Carrabba’s tasty meatballs, garlic bread tower, stuffed mushrooms and shrimp spiedino (middle right photo; which, of course, I couldn’t sample — shellfish allergies are soooo unfair!) to Merry Berry martinis and perfect mini-cannolis (bottom right pic) were passed around by Carrabba’s happy, friendly staff.

Feel free to tell Mark, Eric and the staff we sent you on your next visit to Carrabba’s! — GN