By Celeste McLaughlin | @NTWCNews
Suyanne (you can call her “Sue”)Neves, the owner of Quality Cleaning & Services in New Tampa and Wesley Chapel, believes a clean, fresh home will make you smile. She says this is especially true if the people cleaning it enjoy their work and bring a great energy into your home.
And, that’s what Patti Perkins says Quality Cleaning & Services does for her, ever since Sue and her team began cleaning Patti’s Wesley Chapel home several years ago.
“They’re phenomenal,” Patti says. “After they clean my house, I look around and there is not a thing that doesn’t sparkle. I literally can’t find dust in the house. My wood floors are so clean I can see my face in them.”
That’s the high level of service Sue says her clients always receive from Quality Cleaning & Services. She started the company four years ago when she and her family moved to New Tampa. She also continues to operate a separate cleaning business that she says she began in Sarasota 17 years ago. Sue believes this extensive experience ensures that each of her clients will be completely satisfied when they hire the Quality Cleaning team.
“The girls who clean my house are wonderful,” says Patti. “I have built a relationship with them, and they continue to surprise me by going over and above my expectations. I’ve used cleaning services before, but not like this. Anything they see that needs to be done, they do. Every detail. And, I love that they even fold my toilet paper like in a hotel.”
Sue says she believes building relationships is the key to happy clients, although always having a super-clean home helps, too. For each new client, she insists on an in-person, on-site meeting at the home or business that will be cleaned. This allows her to give a fair and accurate price quote, based upon the size and condition of the space, and lets her get to know her clients and their needs.
“We like to work however each client prefers,” says Sue. “Every person is different, and has different things that are important to them.” She adds that she also takes the opportunity to ask questions that will help her team be sure to clean exactly the way the client wants, such as: Bleach or no bleach? Any allergies? Okay to tidy up, or should papers remain untouched?
“My employees are honest, responsible and always on time,” she says. Typically, homes are cleaned by a team of two employees. Unless a client requests differently, the same team will be sent to their location for each scheduled cleaning, so that those employees can get to know their clients and be sure their specific expectations are met.
Sue notes that homes and businesses can be cleaned as often as a client prefers, from one-time cleanings to weekly, bi- and tri-weekly or even monthly services.
“We are proud that we tend to have both long-term clients and long-term employees,” she says, explaining that she views her employees as business partners. For example, several employees in her Sarasota business have worked for Sue for eight years or more.
“Here in New Tampa, the first cleaning team I hired (four years ago) was a married couple,” she says. “They are still working for me now.”
Sue is meticulous about the way she expects her employees to clean, insisting objects be picked up and dusted under, never around (unless a client doesn’t want something touched), and special attention always is paid to places that are ignored by other cleaning companies, such as the side of the microwave or top of the stove.
Quality Cleaning & Services will clean everything inside your house. Sue also works with clients to accommodate special requests outside the regular scope of work (for example, cleaning a patio or even doing windows) for an additional fee or instead of something else that is typically cleaned.
And, Quality Cleaning is flexible with what that typical scope of work is, depending upon a homeowner’s preferences. For example, Sue says that some clients want her to change — and even wash — their bed sheets, but that is not done at every home.
Sue also is very particular about the products she uses, bringing the brand-name, high-quality products she has found to be most effective into your home or office.
“We are always honest and extremely accommodating,” Sue says. “We offer fair pricing, and will make sure you are happy with our service,”
Patti agrees that Sue always is happy to help if she needs to change her appointment day or time and when she has special requests.
“The prices are so reasonable, too,” says Patti. “I’m on Social Security, and even I can afford them.”
Sue says Quality Cleaning & Services isn’t the cheapest, because she insists on the highest standards. But, she promises to provide a spotless, sparkling house that meets her own lofty expectations at a price that will always be fair and reasonable.
Sue, who originally is from Brazil and speaks English, Portuguese and Spanish, lives in Live Oak Preserve (located off Bruce B. Downs Blvd.) with her husband Leonardo and three kids. Sue actually spent a month in her native land during the World Cup and even had the chance to attend the Mexico v. Netherlands game, which the Netherlands won 2-1 on June 29 in Fortaleza.
“The city was full of people from all over the world,” Sue says. “It was an amazing experience.”
To learn more about Quality Cleaning & Services or to schedule an appointment for a free estimate, call Sue at 381-1430 or visit NewTampaCleaning.com. Appointments are available seven days a week, day or evening.
No comment yet, add your voice below!