Compass Claim Solutions Can Help You Receive The Insurance Claim You Deserve! 

Wesley Chapel resident Shawn Thompson (2nd from left) and his team at Compass Claim Solutions will work hard to make sure you receive the insurance settlement you deserve when your home or business suffers damage, whether from a storm, fire, flood or any other cause. (Photo provided by Shawn Thompson) 

When disaster strikes, dealing with an insurance company can be one of the most stressful and frustrating parts of your recovery. For many homeowners and business owners in Florida, navigating the complexities of insurance policies and securing a fair settlement can feel overwhelming. That’s where Compass Claim Solutions steps in — offering expertise, advocacy and a guiding hand through the often-confusing world of property insurance claims. 

Founded by Shawn Thompson in Wesley Chapel, Compass Claim Solutions is a public adjusting firm dedicated to representing policyholders during — and even after — the insurance claims process. With more than a decade of experience in the industry, Shawn has built a reputation for helping clients secure the compensation they deserve after damage from storms, fires, floods and other disasters. 

From Retail To Advocacy 

Shawn’s journey to becoming a public adjuster is an inspiring story of career transformation. A Florida native, Shawn graduated from St. Leo University near Dade City in 2003 with a degree in Business Management. He spent 10 years climbing the corporate ladder in a “Fortune 5” retail company, honing his skills in management, negotiation and customer service. However, in 2012, a family connection introduced him to the world of public adjusting, which is when he says he found his true calling. 

“When I learned about public adjusting from my brother-in-law, I saw how much of a difference an advocate could make for homeowners,” Shawn says. “I knew I wanted to be part of that process — helping people when they need it most.” 

After completing a year-long apprenticeship, Shawn obtained his public adjuster’s license and has since helped thousands of clients navigate their insurance claims. Today, Compass Claim Solutions serves homeowners and businesses across Florida, often traveling to communities hit hardest by hurricanes and severe storms. 

What Does A Public Adjuster Do? 

Insurance policies can be complex documents, full of jargon and fine print that many policyholders struggle to understand. When property damage occurs, the insurance company sends out its own adjuster to assess the damage and estimate the payout — but that adjuster works for the insurance company, not the policyholder. 

A public adjuster like Shawn, however, works exclusively on behalf of the policyholder. His job is to thoroughly evaluate the damage, prepare detailed estimates and negotiate with the insurance company to ensure that the client receives a fair settlement. 

“Our goal is to level the playing field,” Shawn explains. “Insurance companies have experts working for them — policyholders should have [an expert] on their side, too.” 

Compass Claim Solutions handles a wide range of claims, including those related to hurricanes, floods, lightning, wind, fire, mold, theft and plumbing issues. The company offers free consultations, guiding clients from the initial claim filing through the final settlement. 

The ‘Umpire Process’ 

One of the unique aspects of Compass Claim Solutions’ services is Shawn’s involvement in the insurance appraisal and what is known as the “umpire process” — a little-known but critical step when claims are disputed. 

If an insurance company and a policyholder cannot agree on the amount of damage or the cost of repairs, both parties may choose to enter into the appraisal process. Each side hires an independent appraiser to assess the damage. If the two appraisers cannot reach an agreement, they select a neutral third party — known as an “umpire” — who reviews the estimates and makes a final, binding decision. 

As a certified insurance umpire, Shawn is often called upon to serve as that neutral third party in these disputes, bringing his extensive knowledge and fair judgment to the process. 

“The umpire process helps ensure that both sides get a fair shake,” Shawn says. “It’s about finding common ground and making sure the policyholder gets what they’re owed. 

Going The Extra Mile 

Clients of Compass Claim Solutions consistently praise Shawn’s professionalism, dedication, and attention to detail. The company’s 4.9 stars out of 5 on Google (on 50+ reviews) attest to his prompt communication and proactive approach. 

“Shawn is amazing,” client Brian S. wrote in his 5-star review on Google. “He was prompt on returning calls, very thorough in his evaluation of the damage, and extremely proactive in dealing with the insurance company. He turned a stressful situation into a positive outcome.” 

Client Carol G.’s 5-star review says, “I was denied by my insurance company for not taking pictures after my front doors blew open during Hurricane Ian. Shawn worked wonders for me and got me enough money to fix the important issues in my home. He was very kind and easy to work with. I highly recommend using Compass Claim if you ever need a public adjuster. I’d give him 20 stars if I could.” 

It’s this commitment to going above and beyond that has earned Compass Claim Solutions a stellar reputation in the community. 

Beyond his work in public adjusting, Shawn is an active member of the Wesley Chapel business community. He serves on the Membership Committee of BNI Alliance, a local chapter of Business Networking International (BNI) of West Central Florida, where he collaborates with other professionals to foster business growth and networking opportunities. “I believe in giving back to the community that supports us,” Shawn says. “Whether it’s helping homeowners through the claims process or participating in local events, we want to make a positive impact.” 

Navigating an insurance claim can feel like an uphill battle, especially in the wake of a disaster. With Compass Claim Solutions, clients gain more than just an advocate — they gain a partner dedicated to serving their best interests. 

From the initial consultation to the final settlement, Shawn Thompson and his team provide the knowledge, persistence and compassion needed to help clients rebuild and move forward. With Compass Claim Solutions on your side, you don’t have to navigate the claims process alone — you have a trusted partner and guide every step of the way. 

Shawn Thompson’s Compass Claim Solutions offers free consultations. For more info, visit CompassClaimSolutions.com or call (352) 502-5928. 

Compass Claim Solutions — The Public Adjuster Who Advocates For You! 

Lindsay, Shawn, Luke & Kasey Thompson. (Photos provided by Shawn Thompson) 

Wesley Chapel resident Shawn Thompson says that, in general, most people don’t know that people like him even exist. 

Shawn is a licensed public adjuster and the owner of Compass Claim Solutions. 

As a public adjuster, he says his job is to advocate for home and business owners who have suffered a loss that is covered by the insurance company. 

When disaster strikes — whether it’s a fire, water damage, or even a storm or other natural disaster — most people pick up the phone and call the insurance company directly. On the other end of the line is someone who represents what’s in that insurance company’s best interest, not theirs. 

Since the insurance company wants to settle the claim for as little as possible, it makes sense that a homeowner or business owner would want to have someone looking out for their best interest, too. 

That’s why Shawn recommends you pick up the phone and call him first. 

“Hopefully, this is the first and only time you’re ever going to suffer a loss like this,” Shawn explains. “But, I’ve been through this process thousands of times with my clients.” 

Shawn has been a licensed public adjuster since 2015. He started the process of becoming licensed in 2012, by passing a course and working as an apprentice for a year. Prior to that, he spent 10 years in management at CVS pharmacies after his graduation from St. Leo University near Dade City in 2003 with a Bachelor of Science (B.S.) degree in Business Management. 

At that time, he says he was ready to make a change to leave CVS, and he had already learned a lot about his brother-in-law’s job as a licensed public adjuster in southeast Florida. Shawn found out that being a public adjuster was something he would be good at and would enjoy. He ended up working for his brother-in-law for several years before starting his own business in 2022. 

In his extensive experience, Shawn says he’s never once looked at a valuation and told the insured party that their insurance company paid them everything they deserved. 

“There’s always something left on the table,” he says. “But, is it $500, $5,000 or even $50,000?” 

That’s what Compass Claim Solutions can figure out for you so you can be confident you’re not missing out. 

Shawn says the best time to call him is as soon as you have to make a claim. In that best-case scenario, he can ensure the entire process is managed properly from start to finish. 

But many times, the way people find out about his services is after the insurance company has considered their claim to be closed and they haven’t received the funds they need to make all of the necessary repairs. He says that’s when they go to the internet to search, “What can I do?” 

Even at that point, Shawn says he is able to step in and make sure the insurance company pays what the homeowner or business owner is entitled to, based on their policy. 

Whether your home has been damaged by flood (above) or fire (below), Compass Claim Solutions can help you get the most money from your insurance company & help if you’ve been told that your loss isn’t covered. 

He says that, just recently, he met with a homeowner who suffered a loss during Hurricane Ian in Sept. 2022 to give them a final payment from their insurance company. Originally, they had only been paid $11,800, but Shawn was able to get the homeowner an additional $128,000. 

In another case, Shawn says one of his happiest customers was a woman whose insurance company valued her roof damage claim at $1,012. After her $1,000 deductible, the check she received was for $12. Shawn was able to get her $13,000, which paid for an entire new roof. 

“Stories like that are the norm in my business,” he says. “My normal recovery if someone calls me supplementally is somewhere between five and 20 times what the insurance company originally paid.” 

He explains that public adjusters in Florida are paid on contingency, meaning they get paid based on what they recover for clients as a percentage of the settlement. While that charge is capped at 20 percent of the payments to the insured, Shawn emphasized that it’s a negotiable fee. 

In fact, he says, if someone finds out about him from the Neighborhood News, he’s happy to provide a discount. He also offers discounts to those who are referred to him by their family and friends. 

His fee is negotiated at the time he is first called out for a completely free, no-obligation consultation. He provides his expert opinion on what he feels the claim is worth, and then the homeowner or business owner can decide whether or not to hire him. 

Compass Claim Solutions client Peggy D’Alessandro experienced flooding from water leaks in both her home and a rental property she owns. Both times, she called Shawn to help her through the process. 

“He was able to identify things that I didn’t know would be a problem,” she says, “like the potential for mold. He was able to look at it from a structural standpoint and tell me that, realistically, if I want this to be back to its original condition, I have to be concerned about drywall, molding, paint and a lot of other things besides just the floors.” 

She says she was worried about whether or not the insurance company would pay all that she needed to make her home whole, so it was a relief to work with a professional who could relate to the insurance company on their terms. “He made the process painless and smooth,” Peggy says, “and I felt like I had someone who had my best interest at heart.” 

Peggy adds that making a claim also is a very time-consuming process. As a busy person, she says knowing Shawn was communicating with the insurance company, filling out the paperwork and handling the negotiation took all of the anxiety out of the situation. 

“Most people who go through something like that have never been through it before,” she says, “plus they’re dealing with the anxiety of their home being in disarray and not knowing when or how they will get paid and if it that payment will cover all of the damage. I would absolutely recommend anyone who has a disaster in their home to work with Shawn. It’s the best decision I could have made.” 

Shawn adds, “No matter how long I work for people, whether it’s two weeks or two years, if I don’t put money in their pocket, I don’t get paid.” 

Shawn and his wife Lindsay have lived in Wesley Chapel since 2010. They have two children, Kasey and Luke, and a dog named Wrigley. 

While he’s local to our area, Shawn is licensed for the entire state of Florida and handles claims as far away as the panhandle. When a storm hits, he often travels to where the damage is so that he can most effectively help the people who need him the most. 

For the past year, Shawn’s brother Travis has been working as an apprentice under him. Travis recently became fully licensed and is now able to handle clients on his own. 

Now that Travis is fully licensed, Shawn is bringing on a new apprentice, Frank Markim. 

Shawn says that if you hire his company, you won’t see any contractors or have any part of the process outsourced. If he starts your claim, he’ll see it through to the end. 

“We have a standard of how we do business and it’s important for us to handle claims from start to finish,” Shawn says. “There’s too much to lose to skip any steps. If you miss one picture, you could miss tens of thousands of dollars.” 

Contact Shawn Thompson at Compass Claim Solutions by calling or texting his cell phone at (352) 502-5928. For more information, visit CompassClaimSolutions.com.