New Tampa’s Walmart & The Retail Giant’s Plan To Stay Ahead Of Amazon 

On Feb. 20, history was made. It was reported that, for the first time ever, Amazon had surpassed Walmart in quarterly revenue — $187.8 billion to $180.5 billion in the fourth quarter of 2024. Investors immediately took notice and Walmart’s stock dropped nearly 7%. Walmart still led Amazon in annual revenue for 2024, however — $674 billion to Amazon’s $638 billion — as the Bentonville, AR-based Walmart barely kept its title as the world’s biggest retailer. 

Some might think that Walmart is starting to lose because its sales are going down, and that its business model is archaic, but Walmart actually has continued to grow year-over-year, with explosive growth over the last three years. In fact, Walmart’s revenues for 2024 were the highest they’ve ever been — 6% higher than in 2023. 

So, who would think that in the world of big retail, New Tampa would get something the rest of the nation doesn’t yet have? This “not so secret weapon,” which will be pilot-tested soon, is part of Walmart’s plan to hang onto the #1 spot. Lasers? Robots? Artificial Intelligence? How about all three? Yes, seriously! 

New Tampa As Ground Zero? 

The New Tampa Walmart on Bruce B. Downs (BBD) Blvd, just south of Wharton High, is a very busy store. Although not the biggest or busiest in the nation, it still serves thousands of customers every day. And, with Walmart desperately trying be the nation’s leader in customer service, how does the New Tampa Walmart store figure into that equation? And, why are the recently installed robotic towers at the New Tampa Walmart still sitting unused (photo above)? 

Taking up more than half of the store’s exterior garden center, the large blue “Auto-Dispense Towers” (as they were officially called) have given us a glimpse into the future of the retailer, even if they were slightly ahead of their time. And, these unassuming structures might hold part of the key to Walmart’s continued success nationwide. 

If you pull up to the store on the Wharton side, you might wonder, “What in the heck are these things?,” as they remind us of the classic drive-up bank ATM/teller lines, and honestly, that’s not too far off from their actual purpose. 

There currently are eight parking spaces under the blue awnings where customers can pull up and park next to individual roll-up doors, get out, walk over to the screen, type in their Walmart order number, and their orders are sent via blue crates on a rail system inside the building (through the thick blue part of the roof), down to the waiting vehicle, where the roll-up door will open, allowing the customer to load their order directly into their vehicle. 

This is all supposed to be done automatically by a robotic retrieval system that was called “Alphabot,” working in the 27,000-sq.-ft., back-of-house Market Fulfillment Center (MFC). It was a truly cutting-edge concept that can even handle orders with cold groceries. 

But, while the towers, the system, and the fulfillment center were all installed in 2023 and were supposed to be operational for customers by sometime last year, the rollout of the automated system was delayed for reasons unknown, despite multiple in-person inquiries at the store that went unanswered by management for over a year. 

We were told it was corporate policy not to talk about the stores, even though management was more than happy to explain the system’s purpose when we wrote our first article about it back in 2023, called “Walmart to Begin Utilizing Robotic Order Fulfillment by Next Year.” 

We had heard some rumblings that the wait times for products to be delivered through the system were too long, and that the program was possibly being completely scrapped because the revamped curbside pickup area just worked better. 

These rumors didn’t seem too far-fetched, as this was only the 2nd store in the U.S. to get this new technology (in addition to Walmart’s flagship store in Bentonville), so maybe it hadn’t worked as was hoped, and was being abandoned, as was the drone delivery service the New Tampa store was among the first to have back in 2023 that actually was abandoned last year. 

What we have found out is that Walmart is not scrapping the automated customer fulfillment program, and that another company contracted by Walmart will be perfecting it for them. 

Convenience Above All Else 

Convenience has become a big issue for Walmart, since the company believes its customers want and are even willing to pay extra for it, and that this focus will keep the retailer at the top of the retail sector. According to Walmart.com, “Approximately 90% of the US population lives within 10 miles of a Walmart or Sam’s Club,” but as we all know, times are changing and, especially with the growth of Amazon and other home delivery services, customers still want more. 

Walmart has been leading the way in customer convenience for years. In 2000, around the time the New Tampa store was breaking ground, Walmart.com was launched, allowing customers to shop online. And, in 2007, the website introduced “Site to Store,” which allowed customers to order online and pick up in-store. 

The company also helped pioneer self check-out in the early 2000s, which then became commonplace in Walmart stores in the 2010s. In 2013, curbside pickup was introduced at a Denver location, and added to 1,000 locations by 2017. The New Tampa store has a fully revamped curbside pickup (photo), now with up to 45 numbered spots available on the north side of the store. 

Walmart first introduced its big orange in-store pickup towers in 2016, but discontinued them after less than five years. The towers were used to pick up online orders and were partially robotic, operating like a big vending machine at the front of the store. 

Today, the company’s most ambitious program, the “Walmart Plus” subscriptions — which are similar to an Amazon Prime membership — are soaring, offering free grocery and product delivery for $12.95 a month, but with an option to have your items delivered within three hours for an extra fee. According to Walmart, the extra fees accounted for a whopping 30% of all Walmart Plus orders. The company has set itself up to offer same-day service to 93% of US households, chief financial officer John David Rainey explained during a recent investor call in February. 

“We’re strengthening our ability to serve people how they want to be served in the moment,” chief executive officer Doug McMillon has said, “That’s what’s driving our growth.” And, McMillon is doubling down on the convenience strategy. “If I could change anything about how we’re perceived today, it’d be that more people know about our breadth of assortment online and our increasing delivery speed.” 

What About Lasers, Robots & AI? 

Although we haven’t had any confirmation from Walmart, part of the reason why the New Tampa store’s automated system isn’t yet operational for customers may have to do with the fact that, on Jan. 16, Walmart announced that it had agreed to sell its “Advanced Systems & Robotics” business, based in Andover, MA (which had been developing the company’s proprietary Alphabot system), to a publicly traded company called Symbotic (NASDAQ stock ticker SYM), for $200 million cash at close, with consideration for $350 million more (or $550 million total), depending upon how much business Walmart does with the company. 

Then, Walmart will turn around and pay Symbotic $230 million at close, with another $290 million over time (or $520 million total), as a contractor to install the robotic systems in Walmart stores. Confusing, right?! That’s business! 

Since 2022, Walmart has been a big investor in Symbotic and, as of Dec. 2024, the retailer owned 15 million Symbotic shares valued at more than $400 million. 

It makes sense that Walmart is heavily invested in Symbotic and paying the company a hefty sum in the deal, because, in the announcement, Symbotic said that, “Walmart has chosen Symbotic to develop, build and deploy an advanced solution leveraging Symbotic’s A.I.-enabled robotics platform to offer Walmart customers greater shopping convenience through accelerated online pickup and delivery options at stores.” 

The announcement also said that, as part of the deal, “If performance criteria [for the robotics platform] are achieved, Walmart is committed to purchasing and deploying systems for 400 APDs at stores over a multi-year period, with Walmart’s option to add additional APDs in the coming years.” APD stands for Accelerated Pickup and Delivery centers, which is just a fancy name for the Market Fulfillment Centers (MFC), just like the one that was built in the New Tampa store that isn’t yet available to fill customer orders. 

According to this news, since Symbotic acquired the part of Walmart that first developed the robotic technology, one could assume the company will be perfecting the Alphabot technology and deploying it to the New Tampa store when it’s ready, and then construct the system in 400 Walmart stores as part of the initial agreement. 

Tesla Dealership & Verve Wesley Chapel Are Coming To Seven Oaks By I-75 

Photos of the construction of the new Tesla dealership (above) & Verve Wesley Chapel apartments (below right) by Joel Provenzano.

Local Tesla owners, both current and future, will soon have reason to celebrate. There are two new developments taking shape alongside I-75 in Seven Oaks, just south of the S.R. 54 exit, across Eagleston Blvd. from the existing Blue Heron Senior Living facility (see map below). 

Tesla, the electric vehicle (EV) powerhouse, recently poured the future dealership’s concrete foundation (photo, above) for a new one story building, which should be a little over 50,000 sq. ft. total on about eight acres. According to the description in Tesla’s permit, the new dealership will include a service center for electric automobiles, a showroom area, a customer lounge, a break room and office space.” 

The service area is slated to be about 41,000 sq. ft., which is downright huge for any dealership (with more than 50 service bays), leaving just 9,000 sq. ft. for all of the other functions. There will be 20 charging station parking spaces behind the building (of which half appear to be super chargers), and close to another 530 parking spaces onsite for inventory and customers’ vehicles. 

From what we’ve been told, Tesla might still get an offsite lot for additional inventory, depending upon how busy the dealership will be. Based on the number of Teslas already cruising around our area, the dealership could be one of the busiest in Wesley Chapel. 

According to a local Tesla sales representative, the dealership is slated to open by the end of this year. For those unfamiliar, these relatively new dealerships and the whole Tesla sales experience are very different from most other vehicle brands. 

How It Used To Work 

I still remember the very first time I rode in a new Tesla. Many years ago, a Tesla sales person came to my office at the time, in a silver ‘Model S’ P100D sedan. What a great-looking car it was, super clean and very modern. It also was the first time I had ever seen an almost all-white interior. 

Me and three of my coworkers piled in, with the sales person at the wheel, pulling out of our parking lot and onto the local street. He pulled slightly over to the side of the road, went to the drive settings on the touch screen, and went for a button labeled “ludicrous.” 

In my head I was thinking, “Why would anyone label a drive mode that way?” He hit the accelerator and we all found out really quickly how appropriate that name actually was! 

The map is from Collier Companies, modified by Neighborhood News.

The instant torque from the electric motor was nothing like I’d experienced before, as both my stomach and my brain were being relentlessly pushed into the seat back until he let off at 80 miles per hour, all of us finally able to take a deep breath after what seemed like an eternity, but in reality was less than 4 seconds. 

I had raced motorcycles when I was younger at the local drag strip, but this sedan was faster than that! “What a great way to sell cars!,” I thought. The point of these early demos was to give potential customers more than just a glimpse of these EVs. The idea was to allow you to experience the difference between Tesla and vehicles by any other automaker. 

Back in those days, and for a few years after, the demos were the only way to appreciate a Tesla first hand, unless you knew someone who drove one. You could either book an appointment and drive to a small sales office (if you could even call it that) in some back lot of a corporate park, or if it was being demoed to enough people, the sales people would bring it to your group’s location, as they did in my case. 

But, you couldn’t buy the demo vehicle you tested, as the sales were online only, with a set, no-haggle price. And, in many cases, a deposit was required to secure your place in line to even begin to ‘order’ more popular or upcoming models. 

Even with the new dealerships, however, not much of that sales philosophy has changed, and the Tesla brand takes great pride in its unique way of selling its vehicles. 

How It Works Now 

Tesla sales are still technically online, which means you still can’t test drive the exact vehicle you want to buy. The vehicles are still sold at a set price, with no haggling, and a $250 ordering deposit is required to secure the specific vehicle you want to buy, although the deposit may be less depending upon the model. 

We were told that the vehicle you choose gets removed from the “available inventory” when the deposit is received, or if the deposit is for an upcoming or brand new model, it secures your place in the ordering queue. 

While this may be counterintuitive to the traditional dealership models people are used to, most customers have raved about the simplicity of the process in their Google reviews. 

From what we read in the reviews, and speaking with two different Tesla sales associates, one in the national online/call-in sales office and the other a local (Westshore) sales person we spoke with by text, we got some further clarity. 

The in-person sales associates at the dealership are there to help answer questions (they were good at answering all of mine), review vehicle inventory that may be available locally, help customers place their online order to get an inventory vehicle or a custom-ordered vehicle from the factory, provide and schedule test drives in their demo vehicles, and help customers take delivery of their vehicles when they arrive at the dealership (or if they’re already present in inventory), including providing any remaining paperwork that needs to be signed. 

The sales associates clarified that if a vehicle is in local inventory, that vehicle is assigned to one of the physical Tesla sales offices (or dealerships), and you would have to pick up the vehicle from that specific office when purchased, explaining that inventory vehicles cannot be transferred or shipped to other dealerships or offices for pickup — which can occur within three days for inventory vehicles. 

If purchasing a custom-ordered vehicle from the factory, you can specify exactly which Tesla location you want your vehicle delivered to in the app. 

One thing I’ve always heard is that Tesla can deliver to your door like Amazon, but there’s a caveat to that. The company does deliver to homes through a service called “Carrier Direct” but the Tesla website states, “This fee-based option is available for customers who prefer to have their vehicle delivered, and who live more than 220 miles from the nearest Tesla delivery location.” So basically, this service isn’t available anywhere near Tampa Bay, as the national sales rep confirmed. 

That rep also said that Tesla does take trade-ins. It’s all done over the app at the time of purchase and there’s never an in-person inspection required. They’ll give you a “take it or leave it” price quote for the trade (again, no haggling), and the rep stated that their prices are very competitive with other similar services like Carmax or Carvana. They even encouraged getting quotes from one or both of those services in advance to know whose would be the best. 

Do People Like The Tesla Dealerships? 

This is not the first full-size Tesla dealership to be built in the Tampa Bay area. The first is in North Tampa, on N. Florida Ave., near the intersection with W. Fowler Ave. The location was the former Bob Wilson, Jeep-Chrysler-Dodge that had sat vacant for years. The site already had a parking garage, so Tesla just built a new dealership building on the site in 2018, opening its doors shortly after. 

Currently, there are mixed reviews of the existing Tampa dealership; the positives were mostly those absolutely praising the super simple Tesla purchasing and delivery process, along with staff’s ability to answer questions. 

But, the negatives were mostly about how others have found that the service department was severely lacking, in both the availability of needed parts and installing them, communication with/and scheduling of customers, the exorbitant cost of non-warrantied issues and the overall quality of the services performed. 

We’ll see soon enough how this new Wesley Chapel location will stack up. 

Urbon Apartments Now Have Verve 

The Verve Wesley Chapel luxury apartment complex, formerly known as Urbon at Seven Oaks, is quickly taking shape (right photo) adjacent to I-75, just south of the under-construction Tesla Dealership, directly across the street from Blue Heron Senior Living. 

Verve is a little further ahead of Tesla, with the buildings now going vertical, and with the bare concrete elevator shafts looming like ancient monoliths next to I-75. 

The apartments are being developed by The Collier Companies, which on its website describes itself as, “a multifamily housing management and real estate development company based in Gainesville, FL, [with] 12,000 apartment homes & growing.” 

Collier’s Tampa Bay-area portfolio is situated around USF and includes traditional apartment housing called Lakeview Oaks Apartments on N. 37th St, and two student-specific apartment complexes called Reflections Apartments on E. Bearss Ave. and IQ Luxury Apartments (built in 2016), which are on Bruce B. Downs Blvd., immediately south of the Haley Veterans Administration Hospital. 

The website for Verve Wesley Chapel doesn’t have much information, but it does currently state, “We don’t just rent apartments. From the moment you walk through the front door, you’ll feel the comfort that makes our residents happy to call us home. Cutting-edge amenities, meticulously-groomed grounds and a dedicated staff contribute to a higher standard of living. Convenient shopping, award-winning schools, local museums and parks are all close at hand, with sponsored activities to develop new hobbies while getting to know your neighbors.” 

The complex will be a fairly large one, situated on 16.8 acres and consisting of six 4-story buildings with 360 apartments total — including 144 1-bedroom, 168 2-bedroom, and 48 3-bedroom units. The center of the complex will be situated around a large swimming pool, with an unobstructed pond view towards the sunsets. Other amenities and features, like elevators, a gym, meeting spaces, large common areas, and 30 rentable 1-car garages will be similar to other newer, high-end apartments in the Wesley Chapel area. Verve is expected to open sometime later this year; we did not have information at our press time about what the rents might be. 

Chick-Fil-A Goes Vertical Across From Epperson 

Although not everyone is happy about yet another chicken-driven restaurant opening in Wesley Chapel — with Raising Cane’s, Dave’s Hot Chicken, Chicken Guy! and Hangry Joe’s Hot Chicken all opening in our area within a few months of each other — Chick-fil-A may be the one chicken restaurant that most locals still embrace. 

Chick-fil-A — which is currently the third most popular fast food restaurant by sales, behind McDonald’s and Starbucks (in that order) — has now gone vertical (photo) on the east side of Curley Rd. (north of Curley’s intersection with Overpass Rd.; see map) across from the Epperson community, within the Watergrass Master Planned Unit Development. Most of the building’s shell is now in place. 

This new sign announcing Chick-fil-A’s latest Wesley Chapel-area location gained quite a bit of attention on social media, as Patricia Elizabeth, who has previously described herself on Facebook as the marketing director for “Chick-fil-A Wesley Chapel,” was quick to step into the conversation and give everyone the link to the store’s new Facebook page (created on Jan. 31) and explained that it would be, “Owned and operated locally by the same owner as Chick-fil-A Wesley Chapel” — the one on S.R. 54 just east of Bruce B. Downs Blvd., on S.R. 56, not the location in front of the Tampa Premium Outlets, as some may have been thinking. 

The new Chick-fil-A will be located five miles away, on a 1.9-acre lot appraised at more than $1.28 million. 

According to Patricia, despite being located in Watergrass, the new store is being called “Chick-fil-A Epperson Ranch FL,” because it was named by corporate. However, she assures everyone that, “We are happy to be a part of both neighborhoods!” She also announced that this Chick-fil-A should be open by the end of May. — JP

Please Be Aware Of The Crossing Guards & Signals On Mansfield Blvd. 

In our Sept. 3 issue, we told you about the new traffic signal that was installed along Mansfield Blvd., directly in front of Wiregrass Elementary, and that the signal was activated only a few days before the start of the school year. 

Only a few months later, that signal has already gotten a safety upgrade, thanks in part to some ongoing inattentive motorists, although the upgrade actually had been planned from the beginning. 

In Nov., a crew from Traffic Control Products of Florida was seen removing the overhead metal sign panels that said “No Right Turn On Red” and replacing them with electronic “No Right Turn” graphic signs that illuminate in all directions when pedestrians get the walk symbol (called an “exclusive pedestrian phase”), so that right-turning motorists stop and do not conflict with pedestrians in the crosswalk. 

These electronic signs had already been installed facing the two heaviest right turn movements but now, all four approaches to the location have them. When the signal was first installed, loops of wire were coiled on the span so that crews could easily come back and replace the signs with electronic ones when needed. 

It’s important that motorists pay attention to these overhead signs, as their primary purpose is to protect school children (and anyone else) using the crosswalks. 

Even more important is that motorists MUST pay attention to and obey the commands of the crossing guards/traffic control officers (TCOs), as they are trained by the Pasco Sheriff’s Office and frequently control traffic independently of what the overhead signal shows. 

Tasked With Keeping Your Kids Safe 

For the newer signal location, this traffic control responsibility falls to TCO Bob Terracciano (top photo) — the guy with the green gloves and whistle, who’s normally directing traffic from the middle of the signalized intersection. “Some days it runs smoothly, other days are a mess,” Bob told the Neighborhood News while keeping a constant eye on the approaching traffic. 

Bob has lived in the area for more than nine years, having moved from New York to Florida in January of 2016. He previously worked at a telephone company for 34 years, and found his current TCO job online, shortly after arriving here. 

He says that in all of the years he’s been directing traffic at that intersection (he also says that he hopes to be there for at least nine more years), he’s never had an incident with any of the pedestrians, but not without a lot of effort sometimes by him and the other crossing guards. 

Even though the signal has been in operation for months, Bob says there have been quite a few close calls and delayed starts caused by drivers who are staring up at the signal — or (more likely) down at their phones — even though Bob is waving them forward or telling them to stop using hand commands. If no commands are being given, then motorists must obey the traffic signal. 

Back in November, a local resident reported that the driver of an SUV was either not paying attention, or intentionally drove straight through the intersection when they weren’t supposed to, which caught Bob by surprise, leading him to waive his arms and yell to get the driver’s attention, causing the motorist to stop in the middle of the intersection not knowing what to do. Bob ultimately waived the driver through, but says close calls like these are completely avoidable. 

In general, Bob says he really likes the signal and that it’s been a huge improvement from the old 4-way stop: “Before the signal, I had to move and direct every single car from the stop signs.” 

However, Bob said he’s not really a big fan of the new electronic signs and prefers the metal ones, because he believes that when the electronic signs turn off and on, it may distract or confuse motorists from what he is directing them to do. 

Bob says the number one thing he asks of every driver is to “stay off your phone,” while driving through any school zone, which starts on Mansfield just south of the gate for the Wrencrest subdivision of Meadow Pointe. “When they get a big traffic ticket [over $400] they tend to not do it again.” He just wishes the Pasco Sheriff’s Office was able to patrol the school zone more often, as he feels that’s the biggest deterrent to poor driver behavior but, he says, Pasco doesn’t alway have the resources to do so. 

This sentiment is shared by the TCO down at the Wrencrest gate, who the students refer to as Mr. Thomas, who has been at that intersection for seven years and has never missed a single day, “or even a single second,” he says. 

Mr. Thomas also says that before he was a crossing guard, he worked for the California Highway Patrol for 30 years. He says that, at first, he was a little apprehensive about the signal down the street, but feels it has worked out well. The number one thing he asks of drivers is to please slow down whenever you are driving through any school zone. Mr. Thomas also says that he’s also never seen an accident with any pedestrians at his intersection, but you can tell that both Bob and Mr. Thomas fully intend to keep it that way. 

Both crossing guards also say they help cross the students from the adjacent John Long Middle School, even though they are not required to (as they are there for the elementary school students), but they do it as a joint effort, since the bell times for Long and Wiregrass Elementary are so close together. Bob notes that if the bell times change next school year, middle school kids may not have him or Mr. Thomas available to help them cross. 

But please, pay extra attention anytime the school zones are active. 

‘Mysterious’ Crosswalk Pops Up On Wiregrass School Rd. To Access 7-Eleven 

During the week leading up to Christmas break, crews were seen putting the final touches on a brand new mid-block crosswalk (with flashing beacons) on Wiregrass School Rd., directly in front of Wiregrass Ranch High (WRH), to the surprise of both parents and staff, who had no idea it was coming, or who was even installing it,….and it went up quick! 

It was like a surprise Christmas gift from a secret Santa had just appeared at the school’s doorsteps, literally. 

At the beginning of this 2024-25 school year, WRH principal Robyn White had sent an email out to parents about her concerns with students crossing mid-block, in order to get to the 7-Eleven on the other side of the road: 

“We need your help. I have noticed in the [morning], but more so in the afternoon, that students are crossing the road in front of traffic by the 7-Eleven. Please encourage your child, if they are a walker or bike rider, to use the crosswalk [at the signal] at Mansfield Blvd. The last thing any of us wants to see is a student get hit by a car or a bus. They think they are invincible and don’t hesitate to walk in front of moving vehicles and, as a parent, it is scary for me to watch. I appreciate your assistance as you discuss this safety concern with your children.” 

Since the 7-Eleven gas station opened in 2022, it’s been a very popular place for WRH students to grab a drink or a snack, as it is conveniently located just outside the school. 

But, the gas station was on the opposite side of Wiregrass School Rd. from the school, so students would just find gaps in the school traffic wherever they could, to cross anywhere from the sidewalk leaving the school property. There was no “designated” place to cross, except at the traffic signal, which was about 350 feet out of the way, and kids tend to take the shortest path possible. 

This new mid-block crosswalk is positioned perfectly to help with the problem, providing a well-marked and well-lit consolidated crossing point, located off the southern corner of the gas station, just outside the front gate for the school. 

The question on the minds of many residents and school administrators was, “How did it get there?” White and other staff members said they had no idea, since the new crosswalk was installed just outside of the school’s property. 

A keen eye would notice that the new sidewalk ramps for the crosswalk connect with the new sidewalk that was just laid around the property for the recently constructed Bay Paws Pet Resort (blue building in photo). Mallory White, the new Wesley Chapel Bay Paws manager (who previously was at the Trinity location), explained that Bay Paws provided the new crosswalk. 

“It was something that the county required, so our contractor worked with them on it over two weeks [to complete the crosswalk].” 

White also said that the crosswalk was one of the final steps in the Bay Paws site construction permit requirements, so the pet boarding facility could receive its Certificate of Occupancy (CO) to open, which she says she hopes will be by the time this issue reaches your mailbox. 

Over the past couple of years, Pasco County officials have been focusing even more on pedestrian safety and connectivity, with effective sidewalk networks, with all new construction permits. This new crosswalk is equipped with Rapid Rectangular Flashing Beacons (RRFBs) which are activated by a push button on either side of the street, similar to the ones recently installed on Mansfield Blvd and on County Line Rd in Meadow Pointe. 

There is no button in the median because the flashing sequence gives ample time to cross both sides of the street. The push button makes a loud chirp when pressed to let the pedestrian know that the flashing beacons have been activated.